The IoT Platform for Equipment Manufacturers

Offer Subscription-Based Customer Portals and Increase Your Revenue

Empower your customers with a subscription-based customer portal that delivers real-time equipment insights, advanced maintenance features, and valuable reports. With IIOT DataReader, you can:

Provide Secure Access: Allow customers to monitor their equipment's performance and health with read-only access. (Anywhere, Anytime)

Share Valuable Reports: Offer detailed performance and maintenance reports to help customers make informed decisions.

Enhance Customer Satisfaction: Build trust and transparency by giving customers full visibility into their equipment data.

Enable Smart Maintenance:

• Preventive Maintenance: Customers can track their equipment's parts, including expired parts, due parts, and upcoming expiring and due parts, ensuring timely maintenance.

• Predictive Maintenance: Customers receive predictive alerts categorized as High, Medium, or Low for their equipment’s parts, helping them address potential issues before they occur. They can also access the history of predictive alerts for better decision-making.

• Comprehensive Maintenance Log History: Customers can view the complete maintenance log of their equipment’s parts, providing a clear record of all performed maintenance activities.

Shift from Reactive to Proactive Maintenance: Boost After-Sales Revenue with IIOT DataReader

IIoT Data Readers empower OEMs to transition from a reactive, cost-driven service model to a proactive, customer-centric approach.

By leveraging the power of data and technology, OEMs can significantly improve customer satisfaction, reduce costs,reduced downtime, improved customer service, increase revenue, and gain a competitive edge in the market.

Here's how:

Centralized Maintenance Management:

With IIOT DataReader, OEMs can monitor all upcoming preventive maintenance schedules and predictive maintenance alerts across their entire customer base. Whether you're in the factory or working remotely, gain instant access to critical maintenance data anytime, anywhere.

Real-Time Predictive Maintenance Alerts:

IIOT DataReader provides real-time predictive maintenance alerts categorized by priority—High, Medium, or Low. This enables OEMs to address potential issues proactively, reducing the need for frequent site visits and lowering operational costs.

Historical Predictive Alerts and Maintenance Logs:

OEMs can view the history of predictive alerts for each part, offering insights into past performance and potential recurring issues. These historical data points help OEMs identify trends and make more informed decisions for future maintenance.

Additionally, OEMs can access detailed maintenance logs for every part, allowing them to track all maintenance activities over time, such as repairs, replacements, and actions taken. This history enhances decision-making and ensures accountability.

Maintenance Logs Management:

Once a part’s preventive maintenance is either expired or due for service, only an OEM’s engineer can clear the preventive maintenance error from the dashboard. This feature ensures that the maintenance process remains transparent and controlled, maintaining the integrity of the data. OEMs have full control over the maintenance workflow to ensure all actions are performed accurately.

Enhanced Customer Communication:

OEMs can view all maintenance alerts on a single, unified dashboard. Use these insights to reach out to customers proactively—inform them of upcoming part replacements or repairs and strengthen customer relationships. This approach boosts after-sales revenue through increased service and spare parts sales.

Reduced Service Costs:

By leveraging IIOT DataReader's predictive maintenance capabilities, OEMs can reduce machine downtime. Anticipating equipment failures allows service teams to act before breakdowns occur, minimizing emergency visits and cutting aftermarket service costs.

Optimized Service Operations:

The IIOT DataReader’s Services Bundle empowers OEMs with:

• 24/7 remote support and monitoring tools

• The ability to anticipate and resolve equipment issues remotely

• Streamlined workflows to manage service operations efficiently

Increased Revenue Opportunities:

Maintenance insights transform into revenue-generating opportunities. By staying informed about customer equipment needs, OEMs can upsell spare parts or additional services, creating a steady stream of after-sales income.

Industry 4.0 Ready:

IIOT DataReader aligns with Industry 4.0 goals, equipping OEMs with data-driven tools to enhance maintenance strategies and embrace smart manufacturing.

Win-Win for both you and your customers:

IIOT DataReader not only boosts revenue for OEMs but also reduces service costs, enhances customer satisfaction, and positions your business as a leader in after-sales solutions. With its powerful features, OEMs can transition from reactive maintenance to proactive strategies, creating a win-win for both you and your customers.